View billing and payment history for up to the past five years
Enroll in paperless billing
Enroll in Automatic Bill Pay
If you are not registered, you can pay your bill online using the Quick Pay option.
Payments made online may take up to 72 hours to be applied to your utility account. If your service is pending shutoff or has been shutoff, please contact the Utility Customer Care Center and provide the confirmation code and amount of your recent payment.
Automatic Bill Pay
You can make your payments simple by enrolling in the City of Salem’s free Automatic Bill Pay service. You can choose to have funds deducted directly from your checking or savings account, or to have your debit or credit card automatically charged each month.
You will still get a monthly utility bill that shows the amount due and the date it will be paid, but the payment stub will read: “Do not pay. Amount will be deducted automatically.”
Benefits of Automatic Bill Pay:
Your bill will always be paid on time, even if you are away from home
Automatic Bill Pay saves paper and helps conserve natural resources
It is free and convenient
Mail a Check
You can mail a check with your invoice payment stub to:
P.O. Box 2795
Portland, OR 97208-2795
Checks should be made out to City of Salem, and include your utility account number in the notes section.
Pay in Person
The address to make a payment in person is:
Customer Service Center
555 Liberty Street SE, Room 100
Salem OR 97301
Pay by Telephone
You can pay electronically over the phone by calling 1-844-791-1414.
To make a payment by phone you will need your utility account number and the service address zip code. Payments made by phone may take up to 72 hours to be applied to your utility account. If your service is pending shutoff or has been shutoff, please contact the Utility Customer Care Center and provide the confirmation code and amount of your recent payment.
Pay at a Drop Box Location
You can drop your payment with your invoice payment stub at one of the following drop box locations:
City of Salem, 555 Liberty Street SE, Customer Service Center, Salem, OR
City of Salem Civic Center, Liberty Street drive-through, Salem, OR
West Salem Public Library, 395 Glen Creek Road NW, Salem, OR
Do not place cash in the drop box. Payments placed in the drop box may take up to 72 hours to be applied to your utility account. If your service is pending shutoff or has been shutoff, please do not place a payment in the drop box.
