Report an ADA / Section 504 Complaint

young man wheelchair inaccessible stairsIf you believe you or any program beneficiary has been subjected to unequal treatment or discrimination in the receipt of benefits or services from the City because of a disability, you may file a report of complaint with the Title VI / Section 504 Coordinator.

Report Process

The report form must be filed within 180 days of the alleged discriminatory act or occurrence. To file a complaint:

  1. Report ADA complaints by completing this form or download and complete a PDF version of the report form.
  2. Submit the form to the Coordinator.

Your complaint will be acknowledged within five business days and you will be notified of the steps that will be taken to address your complaint.

Informal Resolution

Every effort will be made to resolve your complaints at the lowest level possible. You may be asked to participate in an informal meeting between the Coordinator, City staff, or other affected persons. If informal resolution is not successful or you wish to proceed with a formal investigation, then you may appeal the matter to the Coordinator who shall proceed with a formal investigation.

Formal Investigation

The following process will be followed for a formal investigation:

Step 1: Department Response to complaints

The department listed in the report will have 15 days after being notified of a complaint to provide a written response. The Coordinator will then determine if further investigation is warranted.

If further investigation is warranted, the Coordinator conducts an investigation of the complaint. The investigation may include, but is not limited to interviews with the complainant, departments, program recipients, or any other persons with information relevant to the complaint.

Step 2: Written Report

Within 30 days of the receipt of the reported complaint, the Coordinator will prepare a written investigative report. The investigative report shall include:

  • A description of the incident
  • Identification of people interviewed
  • Investigation findings
  • Recommendations for disposition

The written report shall be reviewed and finalized by the ADA Coordinator and sent to the City Manager to determine the appropriate action.

Once the investigative report has been completed and appropriate action determined, you and the department shall receive:

  • A copy of the investigative report
  • A statement of appropriate action
  • Notification of appeal rights

Step 3: Meeting

Within 15 days of the written report being sent to you and the department, the Coordinator will offer to meet with you to discuss the determination of appropriate action along with the findings and conclusions in the investigative report. You may ask for changes to the appropriate action statement if you have new facts that were not previously considered and could not have been reasonably discovered during the investigation.

Other Report Options

If you are not satisfied with the results of the investigation or the disposition of the complaint, you may file a complaint directly with the United States Department of Justice or other appropriate state or federal agency. Use of the City’s procedure is not a prerequisite to the pursuit of other remedies.


The resolution of any specific complaint requires consideration and balancing of circumstances, such as the specific nature of the disability; the nature of the access to services, programs, or facilities at issue and the essential eligibility requirements for participation; the health and safety of others; and the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to the City. Accordingly, the resolution by the City of any one complaint does not constitute a precedent upon which the City is bound, or upon which other complaining parties may rely.

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