Contact

Utility Customer Care Center
Public Works Department
1410 20th St. SE
Building 2
Salem, OR 97302-1200

503-588-6099

Online Payments

Mail Payments With Payment Stub to:
P.O. Box 2795
Portland, OR 97208-2795

Hours

Monday - Friday
8:00 a.m. - 5:00 p.m.

Utility Rates and Other Fees

The City of Salem provides drinking water, wastewater (sewer), stormwater, and streetlight services to residents in the Salem area. Customers are billed for both volume and base fees for these services. Base fees cover the costs of services that occur regardless of how much the service is used (such as reading and maintenance of meters, water quality monitoring, and infrastructure maintenance).

Salem City Council sets water, wastewater (sewer), and stormwater service rates every two years. The utility rates and fees listed below are for the rates approved beginning January 2022, January 2023, and January 2024. The Council is committed to providing adequate funding for these systems to meet the growing and changing needs of our community, and to comply with state and federal regulations. 

To estimate your monthly bill, use the Utility Bill Estimator.

Having trouble paying your City of Salem utility bill? We can help! Call our Utility Customer Care Team at 503-588-6099, Monday through Friday, 8:00 a.m. to 5:00 p.m. for more information about our utility assistance programs or visit our utility assistance webpage.

Water Service Charges
Wastewater Service Charges
Wastewater Service and Permit Fees
Stormwater Service Charges
Backflow Prevention Fee
Streetlight Fee
Franchise Fee
City Operations Fee
Other Fees
Rates for Areas Outside Salem
Estimate Your Monthly Bill