Resources, Statistics and Measures

The Salem Fire Department responds to over 30,000 calls for service annually. About 70% of these are medical in nature. In an growing and ever-changing environment, the department relies on statistics, performance measures and predictive analytics to plan and adapt to the future. This page features some of the key components used by the Salem Department.

Organizational Structure and Planning

These documents inform the department and public on the structure of the Fire Department and its plan for the future.

Standards of Cover - The Salem Fire Department's Standards of Cover establishes performance objectives and standards for measuring how effectively resources are used. To do this, the document evaluates the response resources available, how those resources are deployed, operational elements, and overall risks in the community. The document also provides several goals to improve the level of service to the community.

Strategic Plan - The Salem Fire Department strategic plan is the result of an in-depth examination of the department's vision for the future and a road map of how it will arrive at its destination. The strategic plan is a living document. It will be monitored for accomplishment, reviewed against current City Council goals, and adjusted as needed to ensure it remains a relevant and detailed path to the future.

Organizational Chart - The Org Chart details the department's divisions and how they are structured.

Performance Measures

Performance Measures are a method of determining whether the department is meeting its goals for emergency deployment. These measures are based on national standards used by Fire Departments across the nation.

Key Measures - The Department Key Measures are the primary set of annual statistics that the department uses to determine the effectiveness of its current deployment.

Response Time Grid Maps - These maps of the City show the department's ability to meet its emergency response time goal. This tool helps identify areas of the City that need future deployment improvements to help meet emergency response needs.

Statistics