What is the Salem Customer Service Center? 
The Customer Service Center serves as a centralized location to access City services. Salem residents can apply, pay, report, request, reserve –all at the Customer Service Center.

Why was a Customer Service Center Created? Part of an Enterprise-wide initiative to enhance customer service for residents, the Customer Service Center was designed to create organizational efficiencies, reduce unnecessary and redundant and operational costs, and create a consistent customer experience.

What can I do at the new Customer Service Center? City customer service staff serve approximately 7,000 customers a month. At this location, residents are able to:

• Get facility use permits
• Get parking permits
• Learn about volunteer opportunities
• Pay court fines
• Pay utility bills
• Pay liens and loans
• Pay Transient Occupancy Tax and Tourism Promotion Area Fee
• Request Parks & Recreation registrations
• Request community resources
• Reserve City facilities
• Access online services such as file a police report, request public records, and report concerns.
• Get general information about City Services.

Where is it located? On the first floor of the Salem Civic Center: 555 Liberty St. SE, Room 100.

What are the hours? Monday through Friday, 7:30 a.m. – 5 p.m.

How do I contact the Customer Service Center? You can drop in at Room 100 at Salem Civic Center (555 Liberty St. SE), email info@cityofsalem.net or call 503-588-7272.